Occasionally we come across users experiencing a faulty or intermittent trigger on their Quest 2 controller which stops them from utilising all the features in Gravity Sketch.
If the trigger on your Meta Quest 2 controller does not respond correctly in Gravity Sketch, this can be caused by hardware issues, controller calibration problems, or input conflicts. Before assuming the controller is broken, follow the steps below.
1. Check the Trigger Outside Gravity Sketch
First, confirm whether the trigger works at system level:
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Open the Meta Quest system menu.
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Go to Settings > Devices > Controllers.
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Use the controller test or input preview to check whether the trigger responds.
If the trigger does not register here, this is likely a hardware issue.
2. Restart and Re-pair the Controller
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Restart your headset.
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Remove the controller battery for at least 30 seconds.
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Reinsert the battery and re-pair the controller if needed.
This can resolve temporary input or firmware issues.
3. Check for Hand Tracking Interference
If hand tracking is enabled, it can occasionally interfere with controller input.
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Disable hand tracking in the headset settings.
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Relaunch Gravity Sketch and test the trigger again.
4. Test in Another App
Open another Quest app that uses the trigger input.
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If the trigger fails across all apps, the controller is likely faulty.
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If it works elsewhere but not in Gravity Sketch, contact Gravity Sketch support.
5. Hardware Replacement
If the trigger does not register in system tests or other apps, the controller is likely damaged. In this case, contact Meta Support to check replacement or repair options.
Requesting a replacement controller
1. Visit the Meta Store Help Page and open up a chat using the black widget in the bottom right hand corner
2. In the chat, select Quest 2 as your product, type in 'broken controller' as your issue and then select 'connect to agent' when prompted and enter your contact details. (usually you will be connected to an agent within 5 minutes)
3. Once connected, explain that you are having an issue where your controller is not registering trigger pulls consistently.
4. The agent should then ask you if you have taken the trouble shooting steps we have explained above before offering you a replacement controller.
5. To process the request you will need the following details
- Full Name
- Address
- Controller Serial Number (found on the inside of the battery compartment and starting with '1WMH')
- Box serial number (found on the bottom of your Quest 2 Packaging and starting with '1WMR')
- A retail receipt, invoice or your online Meta Store order number from when you originally purchased the headset.
6. Once you provide those details the agent will process you replacement. Unfortunately this does mean you have to return the faulty controller first, but the postage is arranged and paid for by Meta.
If you use your Quest 2 Headset for work and mention this to the agent you will likely be offered an expediated replacement process, but this is at the agents discretion